Terms of Service

Last updated: January 1, 2024

1. Introduction

Welcome to Online Paragon. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Online Paragon is a company registered in England and Wales, specializing in compact 3D printers for home use and related services.

2. Definitions

• "Company," "we," "us," or "our" refers to Online Paragon
• "Customer," "you," or "your" refers to the individual or entity using our services
• "Services" refers to all products, services, and content provided by Online Paragon
• "Website" refers to online-paragon.com and all associated pages
• "Products" refers to 3D printers, materials, accessories, and related items

3. Acceptance of Terms

By using our website or services, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information provided by you is accurate and current

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product colors may vary from website images due to monitor settings
• Specifications are subject to change without notice
• We reserve the right to correct errors in product information
• Availability is subject to stock levels and supplier availability

4.2 Training and Support Services

Our training and support services are provided:

• By qualified technicians and specialists
• During normal business hours unless otherwise agreed
• Subject to scheduling availability
• With reasonable notice for any changes or cancellations

4.3 Maintenance Services

Maintenance services include:

• Periodic inspection and cleaning
• Replacement of worn components
• Software updates and calibration
• Emergency repair services (subject to availability)

5. Ordering and Payment

5.1 Order Process

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Order confirmations will be sent via email
• Prices are in British Pounds (GBP) unless otherwise stated

5.2 Payment Terms

• Payment is required at the time of order unless credit terms are agreed
• We accept major credit cards, debit cards, and bank transfers
• All payments are processed securely through third-party payment processors
• VAT will be added to all UK orders as applicable

5.3 Pricing

• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order
• Additional charges may apply for expedited shipping or special services
• Currency conversion fees may apply for international payments

6. Shipping and Delivery

6.1 UK Delivery

• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days (where available)
• Installation services available for an additional fee
• Delivery address must be accessible for delivery vehicles

6.2 Risk and Title

• Risk of loss passes to the customer upon delivery
• Title passes upon full payment of the purchase price
• Customer is responsible for inspecting goods upon delivery
• Any damage or defects must be reported within 48 hours

7. Returns and Refunds

7.1 Return Policy

Under the Consumer Rights Act 2015, you have the right to:

• Cancel orders within 14 days of delivery
• Return goods within 14 days of cancellation notice
• Receive a full refund for returned goods in original condition
• Request repair or replacement for defective goods

7.2 Exclusions

The following items cannot be returned:

• Custom or personalized products
• Consumable materials (filaments, nozzles) once opened
• Digital products or software licenses
• Products damaged by misuse or normal wear

7.3 Refund Process

• Refunds will be processed within 14 days of receiving returned goods
• Refunds will be made to the original payment method
• Customer is responsible for return shipping costs unless the item is defective
• Inspection of returned goods may be required before refund

8. Warranties

8.1 Product Warranties

• All products come with manufacturer warranties
• Warranty periods vary by product and manufacturer
• Warranties cover defects in materials and workmanship
• Warranty claims must be made in writing with proof of purchase

8.2 Service Warranties

• Services are performed with reasonable skill and care
• We warrant services for 30 days from completion
• Warranty covers defects in our workmanship only
• Does not cover issues arising from customer misuse

8.3 Warranty Limitations

Warranties do not cover:

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Modifications made by unauthorized persons
• Use of non-approved materials or accessories

9. Limitation of Liability

9.1 General Limitations

To the fullest extent permitted by law:

• Our liability is limited to the price paid for the product or service
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of profits, data, or business opportunities
• These limitations apply regardless of the legal theory of recovery

9.2 Exceptions

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights that cannot be excluded
• Any other liability that cannot be limited by law

10. Intellectual Property

10.1 Our Rights

• All website content is protected by copyright and trademark laws
• You may not reproduce, distribute, or modify our content without permission
• Our trademarks and logos may not be used without written consent
• We reserve all rights not expressly granted

10.2 Your Rights

• You retain ownership of any content you create using our products
• You grant us permission to use your feedback and suggestions
• You may share our content for personal, non-commercial use
• Commercial use requires prior written permission

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Prohibited Uses

You may not use our services to:

• Create illegal, harmful, or offensive content
• Infringe on intellectual property rights
• Harass, threaten, or harm others
• Distribute malware or harmful software
• Engage in fraudulent or deceptive practices
• Violate any applicable laws or regulations

13. Termination

13.1 Termination by You

• You may stop using our services at any time
• Account deletion requests will be processed promptly
• Outstanding obligations survive termination

13.2 Termination by Us

We may terminate or suspend your access if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay outstanding amounts
• Use our services in a way that harms our business or reputation

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

15.1 Initial Resolution

We encourage you to contact us directly to resolve any disputes. Most issues can be resolved quickly through direct communication.

15.2 Alternative Dispute Resolution

If direct resolution is not possible, we may agree to participate in mediation or other alternative dispute resolution methods.

15.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law.

16. Changes to Terms

We may update these Terms from time to time. When we do:

• We will post the updated Terms on our website
• We will update the "Last updated" date
• For material changes, we will provide additional notice
• Your continued use constitutes acceptance of the updated Terms

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Online Paragon regarding your use of our services. They supersede all prior agreements and understandings.

19. Contact Information

If you have questions about these Terms, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.